Highly anticipated before its release, Crimson Desert did not completely convince on PlayStation 5. If the vast open world developed by Pearl Abyss impresses visually, many players point out technical problems and controls considered clumsy. Result: some PS5 users managed to obtain a refund, despite Sony’s generally strict return policy.
A solid launch, but lingering criticism
Crimson Desert is not a commercial failure. The game has already sold more than two million copies and has decent scores on Metacritic, with a Metascore of 78 and a user rating of 7.8.
However, critics regularly return to several points:
- Controls considered complex and not very intuitive
- Unstable performance on standard PS5
- Frame rate sometimes oscillating between 20 and 40 FPS
- Visual blurring issues
Before its release, the demonstrations mainly highlighted the PC and PS5 Pro versions, which fueled some disappointments on standard consoles.
Refunds reported by PS5 players
On Reddit, several users claim to have obtained a refund by contacting PlayStation support directly. One player explains: “As soon as I mentioned Crimson Desert to an agent, they offered me a series of steps to fix the reported issues. When I indicated it didn’t work, they refunded me no questions asked. »
Another confirms: “They actually refunded me, no questions asked. I’ll buy it again after a few fixes, ideally at a discount. » It appears Sony is handling these requests on a case-by-case basis, particularly when technical issues impact the experience.
How to request a refund on PS5
If you think that Crimson Desert is not working correctly on your console, here is the recommended action:
- Visit the official PlayStation Support website
- Access customer support chat
- Explain the problems encountered (performance, blur, instability)
- Indicate that the proposed solutions did not resolve the situation
In some cases, agents first offer technical manipulations, such as deactivating the 120 Hz option in the PS5 settings to reduce blurring. If problems persist, a refund may be given.
Fixes already in preparation
Pearl Abyss has already deployed a patch on PC aimed at improving performance and refining controls. A similar update is expected soon on consoles. The studio also announced that it wanted to adjust certain technical elements reported by the community. Crimson Desert could therefore evolve in the coming weeks, which could encourage some players to give it another chance later.